General Information
- Shipping Carriers: We use Fastway or Australia Post for all orders.
- Business Hours: Our online shop is open from 8:30 am to 5:00 pm AEST, Monday to Friday. We are closed on Victorian public holidays.
- Delivery Instructions: If you are unavailable to accept delivery during business hours, you can have the package left at a designated area outside your home. This option is at your own risk, as we are not liable for any loss or damage. We recommend providing a work address or similar location for delivery.
- Delivery Timeframe: Costs and delivery times are indicative and may vary depending on your address. During busy sale periods, processing of shipping orders may take up to 1 week.
- Free Delivery: Enjoy free delivery in Melbourne Metro on online orders over $150 (PO Box and Parcel Locker excluded). [Click here to review the free Melbourne metro postcodes.]
Click and Collect
- Service Locations: Free Click and Collect is available at our Clyde North Store
- Order Pickup: Pay for your product online, and your order will be ready for pickup within 2-4 business days. We’ll send an email when your order is ready.
- Contact: For order status, call us at 03 9020 9203.
- Disclaimer: Orders will be held for 10 working days after they are ready. Please ensure you can collect within this timeframe.
Order Dispatch and Public Holidays
- Processing: Orders placed before 1 pm will be dispatched the same day. Orders placed after 1 pm will be dispatched the next business day. During busy periods, this may not apply.
- Public Holidays: Orders placed before non-working days, including weekends and public holidays, will be processed on the following business day.
Tracking Your Delivery
- Tracking: All deliveries are made by registered courier and require a signature upon delivery. After completing your online purchase, you will receive an email with your Order Confirmation, delivery details, and a tracking link.
Back Orders
- Availability: Products are subject to availability and will not be placed on back order. Contact us at orders@joynuts.com.au for any queries.
Lost or Damaged Goods
- Contact: If your goods are lost or damaged in transit, call us within seven working days of placing your order for assistance. More details are available on our Returns Policy page.
Weather
- Product Care: Our products are fresh and top quality. However, during warmer months, some products, like chocolate, may be susceptible to weather-related damage. Please choose carefully.
Payment Options
- Online Payment: We accept MasterCard and Visa via our secure checkout.